SOFTWARE – DAKCS
DermaCollect has been a DAKCS Software Systems customer since 2013, because of its Performance Tools, Accountability Systems and ability to follow up on payment plans. Our software combines workflow automation, call optimization, credit reporting, skip tracing, scoring and performance reports in one environment. At any point you can go online and see we have done due diligence on every account you send. You can also add notes to accounts, reconciliation occurs between your practice, our system and the insurance providers.
OUR TECHNOLOGY PROVIDES:
- Online Access
- Virtually Transparent Environment
- Comprehensive Performance Reports
- Secure and PCI compliant payment processing
- Ability to make account notes
DIALER & IVR
DermaCollect uses DAKCS, QwikDial and IVR to maximize contact with your patients while providing them phone and web based options to make a payment. Qwikdial allows us to connect with your patients every time as it responds to live voices only. When we reach your patient we have the ability to transfer or include any personnel on the call to make certain their questions about their bills are answered and revenue is collected.
THIS AFFECTS YOUR REVENUE
- Patients can Make Payments by Phone Without a Collection Advocate
- All Phone Numbers are Verified
- Greatly reduce days in collections and increase cash flow
Voice Recording Technology
We record all collection conversations (outgoing and incoming). Since initiating this voice recording technology in 2013, complaint ratios have decreased significantly. Both collector and debtor are aware that the conversation is being recorded, thus enhancing professionalism and mutual civility while decreasing frivolous complaints from debtors.
Security—whether physical, network, or data—is a primary focus at DermaCollect and is part of our core culture. We rigorously secure all data, including backup systems in the event of system failure due to natural disaster, or otherwise. We utilize coded key-fob locks on all external doors to protect our physical facility. Our building is a medium-high security facility with on-site grounds and building security personnel.
We regularly upgrade all routers and firewalls and conduct 128-bit encryption of all data. We use dedicated T1's for both voice and data. We use a dual backup methodology. All of our Direct Access Storage Devices (DASDs) are redundant. We maintain a complete backup of the live data. In addition, we do a complete backup daily. The daily backups are archived for two weeks; the weekly backups are archived for a month, and the monthly backups are archived for a year. Yearly backups are archived indefinitely.